Expert care for hot tubs, swim spas & air source heat pumps
Welcome to Northumbria Hot Tubs Ltd. We provide specialist servicing, fault finding, repairs and air source heat pump installations for homes, holiday accomodation and businesses across Northumberland, the North East and the Scottish Borders.
From understanding a fault to planning ongoing care, we offer practical advice backed by technical knowledge and Certified Hot Tub Technician expertise. Tell us about your equipment and we will help you find the right next step.
Based in Blyth, covering the North East and Scottish Borders.
Chat with us on WhatsApp or call 07971 410167.
Hot tub & swim spa service plans
Keep professional care on the calendar with a personalised plan. Visits are usually every three months, with four-monthly or twice-yearly arrangements available by agreement.
Your plan brings technical expertise to your equipment’s ongoing care. Elements of the annual service are carried out across the agreed visits, alongside system flushing, water changes and cleaning.
- Electrical checks, plumbing inspections and mechanical wear checks distributed across visits.
- Topside controls and spa pack settings checked as part of the agreed technical scope.
- System flush and drain-down; shell and jets deep cleaned and disinfected.
- Headrests inspected and cleaned; filters cleaned.
- Cover cleaned and protected, weather permitting.
- Up to 15 minutes of owner/user advice when you are present.
Clear scope and flexible arrangements
Your quote is based on the equipment, location and expected chemical use. Service chemicals are included; replacement filters, seals, gaskets, UV bulbs and repairs cost extra. Your between-visit chemicals are your responsibility.
Payment arrangements are agreed with you. Most customers pay after each completed visit. Any additional travel costs are discussed.
You receive a written proposal before agreeing to the work. If your circumstances change and you cannot continue, speak to us about your plan.
Send your postcode, make, model and preferred visit frequency. Air Source Heat pump servicing is separate from these hot tub and swim spa plans.
Air source heat pump supply & installation
Explore an air source heat pump for your hot tub, swim spa or pool. Start with a conversation about your equipment, available space and how you use it.
We will discuss model suitability and installation requirements before you choose. Ask about available options and a quote for your setup.
Annual servicing, repairs & seasonal care
Need a standalone appointment? Choose the service for your equipment, or contact us for advice.
Annual servicing
Arrange technical equipment inspections and function checks, supported by thorough cleaning and practical advice on caring for your hot tub.
View annual servicing
Hot tub & swim spa repairs
Leaks, heating problems, error codes or faulty pumps? Get help diagnosing and repairing your hot tub or swim spa.
Explore repairs
Hot tub & swim spa refresh
Looking for a one-off refresh? Discuss a visit for functioning equipment, or ask about regular care through a service plan.
Explore refresh services
Seasonal maintenance
Prepare for colder weather with a professional winter shutdown, or arrange a spring start-up when you are ready to use your tub again.
View seasonal maintenanceMake your next visit part of a plan
Discuss a schedule for your hot tub or swim spa instead of arranging each visit separately.
Tell us about your equipment
Send your postcode, make and model, plus any photographs or error codes that help explain your enquiry.
Help with common hot tub problems
A fault can interrupt your plans. Contact us to discuss what is happening and arrange the appropriate next step.
Problems we can investigate
- Water not heating or temperature dropping
- Leaks and unexplained water loss
- Error codes on the control panel
- Faulty pumps or circulation problems
- Electrical trips and controller faults
Include any error code when you contact us.
Why choose Northumbria Hot Tubs Ltd?
We are an independent repair and servicing business, supporting hot tub and swim spa owners across the region.
Qualified technicians
Our Certified Hot Tub Technician (CHTT) expertise, through the Pool & Hot Tub Alliance, supports technical inspections, fault finding and informed advice about your equipment.
Safety comes first
We assess the risks before carrying out work and take care of your property, equipment and the people around us.
More than fault repairs
Flexible service plans, annual servicing and air source heat pump installations support your equipment throughout the year.
Homes and commercial sites
Whether you have one hot tub or several units on a commercial site, contact us to discuss your requirements.
From your first enquiry to your next soak
Tell us what you need
Share your postcode, make and model, and the service or fault you would like help with.
Discuss your visit
We will discuss the work, access requirements, availability and applicable charges with you.
Let us take care of it
Arrange your repair or maintenance visit, with practical guidance on looking after your equipment.
Based in Blyth. Working across the region.
We cover Northumberland, Tyne and Wear, County Durham, Teesside, North Yorkshire, North Pennines and the Scottish Borders.
Outside these areas? Get in touch — we may still be able to help when working near your postcode.
Check availability for your address
Tell us your postcode and the service you need. We can discuss availability, access requirements and any travel charges before arranging a visit.
Your questions answered
How often should I have my hot tub serviced?
We recommend an annual service as a minimum, alongside regular water care and maintenance in line with your equipment’s instructions and how it is used.
Many customers also ask us to take care of their three-monthly system flushes, water changes and cleaning. A service plan can combine these visits with technical checks spread across the agreed schedule.
We’ll discuss your equipment, how you use it and your budget to agree a practical, affordable plan. Visits are usually every three months, with four-monthly or twice-yearly arrangements available where appropriate.
Is a full annual service carried out at every plan visit?
No. Elements of annual technical checks are spread across the agreed service intervals, alongside refresh work at each visit. Your written proposal explains the scope.
What is included in the plan price?
The agreed visit work and service chemicals are included. Replacement filters, seals, gaskets, UV bulbs and repairs cost extra. Chemicals you use between visits are not supplied. Travel costs are discussed when quoting.
Do I have to pay monthly?
No. Payment arrangements are agreed individually, and most customers pay after each completed visit. Quotes reflect the equipment, location and expected chemical use.
What if I can no longer afford my plan?
Talk to us if your circumstances change. We would rather discuss stopping the arrangement than have you struggle with payments. Your written proposal sets out the agreed work and arrangements.
Are air source heat pumps included in the service plan?
No. These plans cover hot tubs and swim spas. Air source heat pump servicing is a separate task.
Can you install an air source heat pump for my existing equipment?
Contact us with the make, model and photographs of your setup to discuss suitability, available models and installation requirements.
What information should I send with a repair enquiry?
Please include your postcode, the hot tub or swim spa make and model, a description of the fault and any error codes. Photographs of the equipment and access can also help.
Do you service swim spas as well as hot tubs?
Yes. We provide hot tub and swim spa repairs and maintenance. Larger equipment may need a tailored quote, so contact us with your equipment details.
Can you prepare my hot tub for winter?
Yes. We offer winter shutdown and spring start-up services. Read about seasonal maintenance or contact us to arrange a visit.
What should I prepare before an engineer visits?
We need suitable access to the equipment and working water and electricity supplies. Let us know about decking, restricted access or a recessed installation when booking. Our service pages explain the preparation required.
Do you work with commercial sites?
Yes. For commercial sites or multiple units, use our contact page and include the number of tubs, site location and the work required.
How do you keep your work safe?
We take a safe and caring approach to every job, no matter how big or small. Before starting work, we evaluate the risks and plan the appropriate safety measures for your home or commercial site.
What qualifications do your engineers hold?
Our engineers are Certified Hot Tub Technicians (CHTT) through the Pool & Hot Tub Alliance. We also have NEBOSH/IOSH-qualified health and safety expertise within the business.
Do you carry out a risk assessment before working?
Yes. We undertake a risk assessment of the environment, equipment and methods of our work activities to identify potential hazards and put measures in place to protect you, other people on site and our team.
Do you follow UK legislation and industry safety practices?
Yes. Compliance with applicable UK legislation and the implementation of safe industry working practices are priorities whenever we visit your home or site.
Ready for a service plan or air source heat pump installation?
Tell us your postcode and equipment details to discuss ongoing care or an air source heat pump installation. Repairs and standalone services are welcome too.
“Sometimes the most productive thing you can do is just relax”
Let us take care of your Hot Tub or Spa so all you have to do, is relax…