Hot tub & swim spa service plans
Regular professional care, with a visit schedule agreed around your equipment, use and budget.
Usually every three months, with four-monthly or twice-yearly arrangements available by agreement. Each visit is a combination of technical inspection and testing tasks spread across your service plan visits. On every visit we will complete a pipe flush, drain down and finish off with a deep clean and disinfection of the shell.
Covering Northumberland, the North East and Scottish Borders.
Regular visits without a one-size-fits-all package
Talk to us about the right arrangement for your hot tub or swim spa. Visit frequency and scope are agreed in your written proposal.
Every three months
A quarterly schedule is the usual starting point for ongoing refresh visits and planned technical checks.
Every four months
Ask about an arrangement tailored to your equipment and budget, with visits every four months.
Twice a year
Twice-yearly visits may be arranged. Discuss your use and care routine so the scope is clear.
Professional visits complement your own water care and equipment maintenance. A less frequent visit schedule does not mean leaving water or filters unattended between appointments; follow the guidance for your equipment and usage.
A refresh, with ongoing attention to the equipment
Your plan brings practical cleaning and technical care together. The exact work is confirmed in your proposal.
Fittings & furnishings
Jammed and sticking diverter controls and other fittings can be dismantled and attention given to restoring operation where possible. Any repairs and additional costs are discussed.
Technical checks over the plan
Elements of annual servicing are spread across visits: electrical checks, plumbing inspections, mechanical wear checks and topside or spa pack settings.
Advice while you are there
When you are present, up to 15 minutes of refresher training and practical advice is offered.
Flush, drain & deep clean
Water flushed and drained down, with the shell and jets deep cleaned and disinfected.
Filters & headrests
Filter cleaning, plus headrest inspection and cleaning. Replacement filters are supplied by the customer if needed; We can advise on part numbers and where to buy.
Cover care
Cover cleaning and UV protection, weather permitting.
A complete standalone annual service is not repeated at every plan visit. The relevant technical work is distributed across the agreed service intervals.
Know what your quote covers
The agreed service work and chemicals used during service visits are included in the plan price.
Your quote reflects the equipment, location and expected chemical use. Additional travel and fuel costs are discussed with you.
Replacement items & repairs
- New filters: customer-supplied when required.
- Replacement seals and gaskets: additional cost.
- UV sanitation bulbs: excluded, as prices and availability vary.
- Between-visit chemicals: purchased by the customer.
- Repairs: reported with estimated parts and labour costs.
No fixed plan price is advertised because equipment and requirements vary.
Agree the arrangements before you start
You receive a written service-plan proposal explaining the work and benefits before agreeing to proceed.
Payment is agreed individually. Most customers choose to pay after each completed service visit; a plan does not require monthly payments.
Talk to us
We do not hold customers to completing the proposed plan duration if they cannot continue. Please let us know if your circumstances change so we can discuss the arrangements with you.
Speak to us about changes and check the arrangements in your proposal.
From your first enquiry to planned care
Share your details
Send your postcode, equipment make and model, filter count and preferred visit frequency. Mention any faults or access restrictions.
Discuss your proposal
We will discuss scope, visit intervals, payment and any additional costs, then provide a written proposal.
Arrange the visits
Once the arrangements are agreed, plan your service visits and continue your own care routine between them.
Standalone services are still available
Explore annual servicing, a one-off refresh or repairs and fault investigation.
If the equipment has a fault, tell us before arranging a maintenance visit so it can be planned appropriately.
Considering a heat pump?
Ask about air source heat pump supply and installation for your setup.
Heat pump servicing is a separate task and is not included in these hot tub and swim spa service plans.
Winter shutdowns & spring start-ups
Taking your equipment out of use, or bringing it back after winter? These appointments remain available separately from your regular service-plan enquiry.
Professional winter shutdown
Planning not to use your hot tub or swim spa over winter? Ask us about winterising the equipment for its period out of use.
Contact us with your model and installation details to discuss the appropriate shutdown arrangements.
Spring start-up
Arrange a visit to bring your hot tub or swim spa back into use after its winter shutdown.
If we winterised it, contact us to arrange the next step. If someone else completed the shutdown, tell us what they did so we can plan the visit.
Based in Blyth. Working across the region.
Service enquiries are welcome across Northumberland, Tyne and Wear, County Durham, Teesside, North Yorkshire, North Pennines and the Scottish Borders.
Check your postcode
Send your address area and equipment details to discuss availability and any travel costs. Outside the usual area? Ask whether a visit is possible when we are working nearby.
Your service-plan questions answered
Are plans available for swim spas?
Yes. Plans cover hot tubs and swim spas, with a quote based on the equipment and requirements. We also service air source heat pumps (ASHP’s) and pool plant equipment, either annually or as part of a specific service plan. Please see a question below about air source heat pump servicing. Please contact us about your pool plant equipment requirements.
Can the schedule suit my budget?
Yes. Three-monthly visits are usual, with four-monthly or twice-yearly arrangements available by agreement. Discuss equipment use and care needs with us.
Are repairs and replacement parts included?
No. Repairs are reported with estimated parts and labour costs. Filters, seals, gaskets and UV bulbs are outside the service price.
Do you supply chemicals for me to use between visits?
No. Chemicals used on service visits are included, but customers purchase the chemicals they use between appointments.
Do I have to pay monthly or finish a fixed term?
Payment is agreed individually; most customers pay after each visit. We do not hold customers to finishing the proposed duration if they cannot continue. Let us know if circumstances change.
Does every visit include a full annual service?
No. Refresh work is combined with elements of annual technical servicing distributed across the agreed visits.
Is air source heat pump servicing included?
No. Air source heat pump servicing is separate from these hot tub and swim spa plans.
Should I empty the tub before a visit?
Ask us for the instructions for your appointment. Provide access to the side panels and working water and electricity supplies; remove obstructing decking beforehand.
Can I still book a winter shutdown or spring start-up?
Yes. Contact us with the equipment details. If another company winterised it, provide details of what they did before arranging a start-up.
Ask for your personalised service plan
Send your postcode, hot tub or swim spa make and model, and preferred visit frequency.
